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Pengalaman PelangganPensijilanNOSS Tahap 5

Certifyd Organizational Change Manager (COCM)

Certifyd Organizational Change Manager (COCM) menyediakan pengurus dalam apa jua industri untuk memulakan, merancang, memimpin dan mengawal program perubahan organisasi supaya perniagaan mencapai objektif yang diharapkan daripada perubahan itu.

Daftar sekarangSemak kesediaan saya, percuma

Atau mulakan dengan satu kursus teras. Ia dikira ke arah COCM sebaik sahaja anda menamatkannya.

Contoh
Certifyd

Dengan ini disahkan bahawa

Nur Aisyah binti Ahmad, COCM

telah menamatkan pensijilan

Certifyd Organizational Change Manager (COCM)

CFY-2026-000000

Contoh sijil
Disahkan

Certifyd Organizational Change Manager (COCM) ialah pensijilan Certifyd untuk profesional Pengalaman Pelanggan di Malaysia, selaras dengan unit kompetensi NOSS Tahap 5. Anda memperolehnya dengan menamatkan 2 kursus teras, 4 hari kesemuanya, secara langsung dalam talian, masing-masing dinilai melalui ujian dalam talian dan dokumen kerja. Ia bermula dengan Semakan Kesediaan percuma 10 minit dalam talian.

Tempoh
4 hari
Tahap
NOSS Tahap 5
Harga
Dari RM 1,980.00

Mengapa perlu memperoleh COCM?

Kebanyakan perubahan tersekat pada aspek manusia: sebab yang tidak jelas, tiada pasukan perubahan, komunikasi yang lemah dan tiada susulan. Kertas cadangan yang berasas, manual perubahan yang diluluskan dan sistem kawalan memberi perubahan itu peluang sebenar untuk kekal.

Sebagai COCM, anda boleh mengenal pasti keperluan perubahan, menulis dan membentangkan kertas cadangan perubahan, menubuhkan jawatankuasa dan pasukan perubahan unit, memimpin komunikasi dan latihan, mengawal program dan terus menambah baiknya.

Apakah yang anda mampu lakukan sebagai COCM?

Certifyd Organizational Change Manager (COCM) menyediakan pengurus dalam apa jua industri untuk memulakan, merancang, memimpin dan mengawal program perubahan organisasi supaya perniagaan mencapai objektif yang diharapkan daripada perubahan itu.

Certifyd Organizational Change Manager (COCM) menggabungkan 2 kursus teras, 4 hari kesemuanya, selaras dengan unit kompetensi NOSS Tahap 5. Anda boleh bermula dengan mana-mana kursus teras, dan setiap satu dikira sebaik sahaja anda lulus ujian dalam talian dan dokumen kerjanya. Apabila semua kursus dikreditkan, anda menghantar penilaian pensijilan dan memperoleh gelaran COCM.

  • Menganalisis prestasi dan ancaman perniagaan untuk mengenal pasti bidang yang perlu diubah
  • Menyediakan dan membentangkan kertas cadangan perubahan organisasi yang berasas
  • Menetapkan objektif perubahan, menubuhkan jawatankuasa dan pasukan perubahan unit, serta menghasilkan manual program perubahan
  • Memimpin komunikasi dan latihan perubahan serta mengagihkan sumber perubahan
  • Mengawal program perubahan, menilai kemajuan dan mengiktiraf pencapaian

Untuk siapakah COCM?

  • Pengurus yang memimpin penstrukturan semula, sistem baharu atau cara kerja baharu
  • Pegawai HR, transformasi dan strategi
  • Ketua projek dan jabatan yang perlu memastikan warga kerja menerima perubahan
  • Tidak pasti anda sudah bersedia? Semakan kesediaan percuma menunjukkan tahap anda sebelum anda membayar apa-apa.

Kursus teras manakah yang membawa kepada COCM?

Ambil mengikut apa-apa susunan, secara langsung dalam talian. Setiap satu memberi sijil dan transkrip tersendiri.

Apakah kandungan COCM?

Setiap unit ialah standard kompetensi kebangsaan.
Seorang pegawai khidmat pelanggan dengan tablet mendengar pelanggan di kaunter perkhidmatan, diperhatikan penyelianya
  • Organization Change ManagementUnit kompetensi kebangsaan
  • Change Initiation & Planning2 hari: Bina asas bagi sesuatu perubahan, dapatkan kelulusan dan tubuhkan jawatankuasa, pasukan serta manual yang akan melaksanakannya.
  • Leading & Controlling Change Programmes2 hari: Pimpin perubahan melalui komunikasi dan latihan, pastikan ia di landasan dengan kawalan dan kukuhkan hasilnya.

Bagaimanakah anda memperoleh COCM?

Semakan Kesediaan percuma dahulu, sijil yang boleh disemak di penghujung.
  1. Semak kesediaan anda, percumaAmbil Organizational Change Readiness Check dalam talian. Ia memberi skor setiap bidang dan menamakan kursus teras yang patut diambil dahulu.
  2. Tamatkan kursus terasAmbil 2 kursus teras mengikut apa-apa susunan, secara langsung dalam talian. Setiap satu dikreditkan sebaik sahaja anda lulus ujian dan dokumen kerjanya.
  3. Lulus penilaian pensijilanHantar penilaian pensijilan anda dalam talian. Penilai menyemaknya dan pengesah memeriksa keputusannya. Jika bukti tambahan diperlukan, anda boleh menghantar semula.
  4. Gunakan gelaran andaTerima sijil anda dengan kod QR dan gunakan COCM selepas nama anda. Sesiapa boleh menyemaknya dalam talian.
  5. Teruskan ke mikrokredensial JPKSertai Bengkel Pembangunan Portfolio sehari secara bersemuka untuk menyusun bukti anda, kemudian mohon Microcredential in Organization Change Management melalui PPT.
  • Penilaian akhir dibuka sebaik sahaja semua kursus teras dikreditkan dan pensijilan dibeli.

Mikrokredensial JPK manakah yang COCM sediakan untuk anda?

Dinilai secara berasingan melalui PPT berdasarkan unit ini. Kursus Certifyd membantu anda memahami setiap unit dan membina bukti.

Microcredential in Organization Change Management

M702-001-5:2019-C04 · Tahap 5

Disediakan oleh: Change Initiation & Planning, Leading & Controlling Change Programmes.

Organization Change Management (M702-001-5:2019-C04)

  1. Aktiviti kerja 1: Perform organizational change initiation process

    Kriteria prestasi

    • Clear, correct and sufficient, organizational change initiation process requirements interpretation covering current business performance analysis report, business strategic plan, external & internal environmental information business opportunities report, and business threat analysis reports are analysed in accordance with standard operation procedure.
    • Clear, specific and justifiable business management improvement area identification are identified in accordance with standard operation procedure.
    • Factual, clear and significant organizational Change needs analysis findings are analysed in accordance with standard operation procedure.
    • Business Organizational Change proposal paper preparation are complete, in proper structure & format, with supporting documents and prepared in accordance with standard operation procedure.
    • Organizational Change proposal presentation are in order, clear objective, informative presentation support materials, strong justification, and presented in accordance with standard operation procedure.

    Pengetahuan berkaitan

    • Organizational change initiation process requirement analysis
      • Organizational change concept
      • Current business performance analysis report
      • Business strategic plan
      • Business External environmental report
      • Business Internal environmental information
      • Business opportunities report
      • Business Threat analysis report
      • Organizational change incubational process requirement listing
    • Business management improvement area identification
      • Business management issues screening process
      • Business management issues diagnostic process
      • Business management improvement area identification
      • Business management improvement size estimation
      • Business management improvement area identification report generation.
    • Organizational Change needs analysis
      • Management change forces identification
      • External business environmental factors screening
      • Internal environmental factors screening
      • Business environmental impact analysis
      • Business strategy impact analysis
      • No Change impact analysis
      • Management change needs analysis result summary generation
    • Organizational Change proposal paper preparation
      • Organizational Change proposal paper preparation requirement
      • Proposal paper structure and format
      • Proposal content and arrangement
      • Supporting data preparation
      • Executive summary preparation
    • Organizational Change proposal presentation
      • Organizational Change proposal presentation requirement
      • Presentation materials preparation
      • Presentation facilities preparation
      • Organizational Change proposal presentation techniques and procedure
      • Organizational Change proposal defend session handling
      • Organizational Change proposal approval acquirement.

  2. Aktiviti kerja 2: Perform organizational change planning

    Kriteria prestasi

    • Clear and sufficient organizational change planning requirement interpretation covering change proposal and committee are analysed in accordance with standard operation procedure.
    • Organizational change planning committee establishment are in order, clear structure, specified roles & responsibilities, correct members composition, and established in accordance with standard operation procedure.
    • Organizational change objective are well defined, clear strategy direction, comprehensive and planned in accordance with standard operation procedure.
    • Organization Unit Change Team establishment are in order, clear structure, specified roles & responsibilities, correct members composition, and established in accordance with standard operation procedure.
    • Organizational Change Program Manual endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure

    Pengetahuan berkaitan

    • Organizational change planning requirement
      • Approved Organizational Change proposal
      • Organizational Change Planning Committee
    • Organizational change planning committee establishment
      • Organizational Change Planning Committee objectives, roles & responsibilities formulation
      • Organizational Change Planning Committee structure design
      • Organizational Change Planning Committee composition
      • Organizational Change Planning Committee members selection and appointment
      • Organizational Change Planning Committee declaration
    • Organizational change planning
      • Organizational Change Planning requirement
      • Organizational Change Objectives and framework setting
      • Organizational Change strategies formulation (Behavioural Changes, Structure Changes, Technology Change, Operational System Change, Organization Change Roadmap, etc.)
      • Organizational Change tactical plan formulation
      • Organizational Change resources allocation plan
      • Organizational Change plan proposal submission
    • Organization Unit Change Team establishment endorsement
      • Organizational Unit Change Team establishment endorsement requirement
      • Organizational Unit Change Team roles & structure design
      • Organizational Unit Change Team members and responsibilities formulation
      • Change agent selection and appointment review
      • Organizational Change Team establishment endorsement
    • Organizational Change Program Manual endorsement
      • Organizational Change Program Manual endorsement requirement
      • Organizational Change Program Manual Structure design review
      • Organizational Change Program Manual Contents review (Organizational Change Committee, Objectives, Organizational Change Plan, Activities, Communication systems, Rules & Regulations, etc)
      • Organizational Change Program Manual endorsement
      • Organizational Change Program Manual dissemination list approval.

  3. Aktiviti kerja 3: Lead Organizations change process

    Kriteria prestasi

    • Clear, specific and justifiable Organizational Change leading requirement interpretation covering change program manual, change program resources, training program, and change communication program plan, are analysed in accordance with standard operation procedure.
    • Organizational Change Program resources allocation are in order, complete documentation, correct specification, accurate record and allocated in accordance with standard operation procedure.
    • Organizational Change communication program objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
    • Organizational Change Training program objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
    • Organizational Change communication program objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.

    Pengetahuan berkaitan

    • Organizational Change leading requirement
      • Organizational Change program manual
      • Organizational Change Program resources allocation schedule
      • Organizational Change Training program
      • Organizational Change Communication Program plan
      • Organizational Change Program achievement recognition scheme program
      • Organizational Change Program Leading requirement listing
    • Organizational Change Program resources allocation
      • Organizational Change Program resources allocation requirement
      • Organizational Change Program manpower deployment
      • Organizational Change Program budget allocation schedule
      • Organizational Change Program resources allocation exercise
      • Organizational Change Program resources allocation endorsement
    • Organizational Change communication program endorsement
      • Organizational Change Communication program endorsement requirement
      • Organizational Change Communication systems review
      • Organizational Change Communication systems budget review
      • Organizational Change Communication systems approach and effectiveness review
      • Organizational Change Communication program endorsement
    • Organizational Change Training program endorsement
      • Organizational Change Training program endorsement requirement
      • Organizational Change Training needs analysis result review
      • Organizational Change Training program curriculum review
      • Organizational Change Training Budget review
      • Organizational Change Training Performance Indicator review
      • Organizational Change Training program endorsement
    • Organizational Change implementation leading functions
      • Organizational Change Program Operational briefing (Directing)
      • Organizational Change Program Operational Inauguration
      • Organizational Change Program Implementation Monitoring exercise
      • Organizational Change Program problem solving and decision making exercise
      • Organizational Change Program periodical achievement review

  4. Aktiviti kerja 4: Control Organizational Change Program

    Kriteria prestasi

    • Organizational Change control requirement interpretation covering change program manual, change control systems and control instruments are clear, specific, sufficient and analysed in accordance with standard operation procedure.
    • Specific, clear and well defined organizational change control type are determined in accordance with standard operation procedure.
    • Organizational Change control program design are comprehensive, systematic, with clear objectives, specified activities flow & procedure, and formulated in accordance with standard operation procedure.
    • Organizational Change control report review endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
    • Comprehensive, justifiable and systematic, Organizational Change Control Systems review result are reviewed in accordance with standard operation procedure.

    Pengetahuan berkaitan

    • Organizational Change control requirement
      • Organizational Change Program manual
      • Organizational change plan
      • Organizational change control systems
      • Organizational change Control instrument
      • Organizational change Control requirement listing
    • Organizational Change Control type determination
      • Organization Change Budget control systems
      • Resources usage control systems
      • Organizational Change steering control systems
      • Organizational Change post-control systems
      • Organizational Change control systems listing
    • Organizational Change control program formulation
      • Organizational Change budget control systems formulation
      • Resources usage control systems formulation
      • Organizational Change steering control systems formulation
      • Organizational Change self-control systems formulation
      • Organizational change performance surveillance systems formulation
      • Organizational Change control communication systems formulation.
      • Organizational Change control systems dashboard design
    • Organizational Change control report review and endorsement
      • Organizational Change Budget Control report review and endorsement procedure
      • Resources Usage Control Report review and endorsement procedure
      • Organizational Change Steering Control Report review and endorsement procedure
      • Organizational Change post-control report review and endorsement procedure
      • Organizational Change performance report review and endorsement procedure
    • Organizational Change Control Systems review
      • Organizational Change Control Systems review requirement
      • Organizational Change Control systems performance evaluation
      • Organization Change Control Systems review process
      • Organizational Change Control Systems re-alignment
      • Organizational Change Control Systems review report preparation

  5. Aktiviti kerja 5: Perform Organizational Change Program continuous improvement

    Kriteria prestasi

    • Clear, specific and justifiable Organizational Change continuous improvement program requirement interpretation covering change program manual, performance management systems, and achievement recognition scheme are analysed in accordance with standard operation procedure.
    • Organizational Change Continuous Performance management systems design are comprehensive, systematic, with clear objectives, specified activities flow & procedure, and formulated in accordance with standard operation procedure.
    • Organizational Change Periodical Performance evaluation result are clear, factual, justifiable and evaluated in accordance with standard operation procedure.
    • Organizational Change Achievement Recognition Scheme objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
    • Organizational Change Program continuous improvement documentation are comprehensive, accurate, in specified compilation and documented in accordance with standard operation procedure.

    Pengetahuan berkaitan

    • Organizational Change continuous improvement Program requirement
      • Organizational Change Program Manual
      • Organizational Change Program Continuous Performance Management systems
      • Organizational Change Program Performance evaluation
      • Organizational Change Achievement Recognition Scheme
      • Organizational Change continuous improvement program requirement listing
    • Organizational Change Continuous Performance management systems
      • Organizational Change Continuous Performance management systems requirement
      • Organizational Change Continuous Performance management systems objective and framework setting
      • Organizational Change Continuous Performance management systems process formulation
      • Organizational Change Continuous Performance measurement and computation
      • Organizational Change Continuous Performance management reward systems
      • Organizational Change Continuous Performance management systems documentation
    • Organizational Change Periodical Performance evaluation
      • Organizational Change Periodical Performance evaluation requirement
      • Organizational Change Periodical Performance measurement systems
      • Organizational Change Periodical Performance gaps analysis
      • Organizational Change Periodical Performance improvement program
      • Organizational Change Periodical Performance evaluation report generation
    • Organizational Change Achievement Recognition Scheme implementation
      • Organizational Change Achievement Recognition Scheme implementation requirement
      • Organizational Change Achievement Recognition Scheme budget allocation
      • Organizational Change Achievement Recognition Scheme receivers identification (Group and individual award)
      • Organizational Change Achievement Recognition celebration
      • Organizational Change Periodical Achievement Chart display and announcement program.
    • Organizational Change Continuous Improvement members participation Scheme Implementation
      • Organizational Change Continuous Improvement members participation Scheme Implementation requirement
      • Organizational Change Continuous Improvement members opinion generation program
      • Organizational Change Continuous Improvement members opinion evaluation and selection process
      • Organizational Change Continuous Improvement members opinion implementation
      • Organizational Change Continuous Improvement members participation report preparation

Sumber: M702-001-5:2019 Customer Experience Management. Dinilai secara berasingan melalui PPT; Certifyd tidak menganugerahkan mikrokredensial tersebut.

Di manakah anda bermula?

Sepuluh minit, percuma, tanpa pendaftaran.

Organizational Change Readiness Check ialah Semakan Kesediaan dalam talian percuma untuk pensijilan ini. Dalam kira-kira 10 minit ia memberi skor bagi setiap bidang kerja dan menamakan kursus teras yang menutup jurang terbesar anda. Tanpa pendaftaran untuk melihat keputusan.

Mulakan dengan semakan kesediaan percuma, kemudian satu kursus teras. Anda menerima sijil untuk kursus itu terus, dan ia kekal dikreditkan ke arah COCM apabila anda meneruskan.

Berapakah harga COCM?

Kelas langsung mengikut tarikh, kemudian penilaian.

Tempah setiap kursus teras mengikut tarikh, kemudian bayar untuk penilaian pensijilan yang menganugerahkan gelaran anda. Tiada langganan, tiada caj tersembunyi.

Ini merangkumi 2 kursus teras dan penilaian akhir, 4 hari latihan kesemuanya, dan berakhir dengan gelaran milik anda.

  • Kelas langsung

    Bersama jurulatih MITE pada tarikh yang ditetapkan, secara langsung dalam talian. Program Certifyd Trainer dijalankan secara bersemuka.

    Dari RM 990.00

    Tempoh
    4 hari
    Lihat kursus teras

  • Penilaian dan sijil

    Penilaian dan sijil pensijilan Certifyd anda. Kursus teras ditempah mengikut tarikh.

    RM 1,980.00

    Daftar sekarang
Trek yang sama, gelaran yang lain.
Lihat trek Pengalaman Pelanggan

Soalan lazim.

Jawapan ringkas kepada soalan yang biasa ditanya.

Berapa lamakah COCM?

2 kursus teras berjumlah 4 hari kelas, secara langsung dalam talian. Setiap kursus berakhir dengan ujian dalam talian dan dokumen kerja.

Adakah COCM selaras dengan NOSS?

Ya. Ia ialah pensijilan Certifyd yang selaras dengan unit kompetensi NOSS Tahap 5. Sijil dikeluarkan oleh Certifyd by MITE, bukan oleh badan kerajaan.

Bolehkah saya mengambil satu kursus teras dahulu?

Boleh. Setiap kursus teras dijual secara berasingan dengan sijilnya sendiri, dan ia dikira ke arah COCM apabila anda meneruskan.

Di manakah kelas dijalankan?

Kursus teras dijalankan secara langsung dalam talian bersama jurulatih MITE, jadi anda boleh menyertainya dari mana-mana di Malaysia. Bengkel Pembangunan Portfolio sehari pilihan dijalankan secara bersemuka.

Berapakah harganya?

Harga semasa kelas langsung dipaparkan di atas. Jika harga belum diterbitkan, harga atas permintaan dipaparkan.

Adakah COCM diiktiraf oleh majikan?

COCM ialah pensijilan Certifyd, selaras dengan unit kompetensi NOSS Tahap 5. Setiap majikan membuat keputusan sendiri, jadi sijil ini memudahkan semakan: ia menamakan unit di sebaliknya, setiap kursus disertakan transkrip, dan mana-mana majikan boleh mengesahkannya dalam talian dalam beberapa saat.

Bagaimanakah anda dinilai?

Setiap kursus teras berakhir dengan ujian pengetahuan dalam talian (aneka pilihan) dan tugasan prestasi: anda menghasilkan dokumen kerja sebenar. Apabila semua kursus dikreditkan, anda menghantar penilaian pensijilan dalam talian, penilai menyemaknya dan pengesah memeriksa keputusannya. Tiada ujian lisan.

Bolehkah majikan saya membayar untuk COCM?

Boleh. Semasa mendaftar, pilih Majikan saya akan menaja. Kami sediakan pautan peribadi untuk dihantar kepada HR, dan mereka bayar melalui invois. Pasukan boleh meminta sebut harga di halaman Untuk syarikat.

Bilakah saya menduduki penilaian?

Pada akhir setiap kursus teras, kemudian penilaian pensijilan apabila semua kursus dikreditkan. Kelas langsung berjalan pada tarikh yang anda pilih.

Adakah COCM membawa kepada mikrokredensial JPK?

Ia menyediakan anda untuknya. Mikrokredensial JPK (Penyata Pencapaian) dinilai secara berasingan melalui PPT, pengiktirafan pencapaian terdahulu, berdasarkan unit yang sama. Sijil dan transkrip kursus anda menjadi bukti portfolio, dan Bengkel Pembangunan Portfolio sehari secara bersemuka membantu anda menyusunnya. Certifyd tidak menganugerahkan mikrokredensial tersebut.

Bersedia untuk menjadi COCM?

Daftar untuk pensijilan penuh, atau ambil semakan kesediaan percuma dan mulakan dengan satu kursus.

Daftar COCMSemak kesediaan saya, percuma

Atau mulakan dengan satu kursus teras. Ia dikira ke arah COCM sebaik sahaja anda menamatkannya.