Certifyd Organizational Change Manager (COCM)
The Certifyd Organizational Change Manager (COCM) prepares managers in any industry to initiate, plan, lead and control an organisational change programme so the business reaches the objective the change was meant to deliver.
Or start with one core course. It counts toward the COCM once you finish it.
This certifies that
Nur Aisyah binti Ahmad, COCM
has completed the certification
Certifyd Organizational Change Manager (COCM)
CFY-2026-000000
Certifyd Organizational Change Manager (COCM) is a Certifyd certification for Customer Experience professionals in Malaysia, aligned to NOSS Level 5 competency units. You earn it by completing 2 core courses, 4 days in total, live online, each assessed by an online test and a work document. It starts with a free 10-minute online Readiness Check.
- Duration
- 4 days
- Level
- NOSS Level 5
- Price
- From RM 1,980.00
Why earn the COCM?
Most change stalls on the people side: unclear reasons, no change team, weak communication and no follow through. A justified proposal, an endorsed change manual and a control system give the change a real chance to hold.
As a COCM you can identify the case for change, write and present a change proposal, set up the change committee and unit teams, lead communication and training, control the programme and keep improving it.
What will you be able to do as a COCM?
The Certifyd Organizational Change Manager (COCM) prepares managers in any industry to initiate, plan, lead and control an organisational change programme so the business reaches the objective the change was meant to deliver.The Certifyd Organizational Change Manager (COCM) brings together 2 core courses, 4 days in total, aligned to NOSS Level 5 competency units. You can start with any core course, and each one counts the moment you pass its online test and work document. When every course is credited, you submit the certification assessment and earn the COCM title.
- Analyse business performance and threats to identify where change is needed
- Prepare and present a justified organisational change proposal
- Set change objectives, form the change committee and unit teams, and produce a change programme manual
- Lead change communication and training and allocate change resources
- Control the change programme, evaluate progress and recognise achievement
Who is the COCM for?
Managers leading a restructuring, new system or new way of working
HR, transformation and strategy officers
Project and department heads who need people to adopt a change
- Not sure you are ready? The free readiness check shows where you stand before you pay anything.
Which core courses lead to the COCM?
Take them in any order, live online. Each one earns its own certificate and transcript.What does the COCM cover?
Each unit is a national competency standard.
Organization Change ManagementNational competency unit
Change Initiation & Planning2 days: Build the case for a change, win approval for it and set up the committee, teams and manual that will carry it.- Leading & Controlling Change Programmes2 days: Lead a change through communication and training, keep it on track with controls and lock in the gains.
How do you earn the COCM?
Free Readiness Check first, a verifiable certificate at the end.- Check your readiness, freeTake Organizational Change Readiness Check online. It scores each area and names the core course to take first.
- Finish the core coursesTake 2 core courses in any order, live online. Each one is credited the moment you pass its test and work document.
- Pass the certification assessmentSubmit your certification assessment online. An assessor reviews it and a verifier checks the result. If more evidence is needed, you can resubmit.
- Use your titleReceive your certificate with a QR code and use COCM after your name. Anyone can verify it online.
- Go for the JPK microcredentialJoin the one-day in-person Portfolio Development Workshop to organise your evidence, then apply for Microcredential in Organization Change Management through PPT.
- The final assessment opens once every core course is credited and the certification is bought.
Which JPK microcredentials does the COCM prepare you for?
Assessed separately through PPT against these units. Certifyd courses help you understand each unit and build the evidence.Microcredential in Organization Change Management
M702-001-5:2019-C04 · Level 5
Prepared by: Change Initiation & Planning, Leading & Controlling Change Programmes.
Organization Change Management (M702-001-5:2019-C04)
Work activity 1: Perform organizational change initiation process
Performance criteria
- Clear, correct and sufficient, organizational change initiation process requirements interpretation covering current business performance analysis report, business strategic plan, external & internal environmental information business opportunities report, and business threat analysis reports are analysed in accordance with standard operation procedure.
- Clear, specific and justifiable business management improvement area identification are identified in accordance with standard operation procedure.
- Factual, clear and significant organizational Change needs analysis findings are analysed in accordance with standard operation procedure.
- Business Organizational Change proposal paper preparation are complete, in proper structure & format, with supporting documents and prepared in accordance with standard operation procedure.
- Organizational Change proposal presentation are in order, clear objective, informative presentation support materials, strong justification, and presented in accordance with standard operation procedure.
Related knowledge
- Organizational change initiation process requirement analysis
- Organizational change concept
- Current business performance analysis report
- Business strategic plan
- Business External environmental report
- Business Internal environmental information
- Business opportunities report
- Business Threat analysis report
- Organizational change incubational process requirement listing
- Business management improvement area identification
- Business management issues screening process
- Business management issues diagnostic process
- Business management improvement area identification
- Business management improvement size estimation
- Business management improvement area identification report generation.
- Organizational Change needs analysis
- Management change forces identification
- External business environmental factors screening
- Internal environmental factors screening
- Business environmental impact analysis
- Business strategy impact analysis
- No Change impact analysis
- Management change needs analysis result summary generation
- Organizational Change proposal paper preparation
- Organizational Change proposal paper preparation requirement
- Proposal paper structure and format
- Proposal content and arrangement
- Supporting data preparation
- Executive summary preparation
- Organizational Change proposal presentation
- Organizational Change proposal presentation requirement
- Presentation materials preparation
- Presentation facilities preparation
- Organizational Change proposal presentation techniques and procedure
- Organizational Change proposal defend session handling
- Organizational Change proposal approval acquirement.
Work activity 2: Perform organizational change planning
Performance criteria
- Clear and sufficient organizational change planning requirement interpretation covering change proposal and committee are analysed in accordance with standard operation procedure.
- Organizational change planning committee establishment are in order, clear structure, specified roles & responsibilities, correct members composition, and established in accordance with standard operation procedure.
- Organizational change objective are well defined, clear strategy direction, comprehensive and planned in accordance with standard operation procedure.
- Organization Unit Change Team establishment are in order, clear structure, specified roles & responsibilities, correct members composition, and established in accordance with standard operation procedure.
- Organizational Change Program Manual endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
Related knowledge
- Organizational change planning requirement
- Approved Organizational Change proposal
- Organizational Change Planning Committee
- Organizational change planning committee establishment
- Organizational Change Planning Committee objectives, roles & responsibilities formulation
- Organizational Change Planning Committee structure design
- Organizational Change Planning Committee composition
- Organizational Change Planning Committee members selection and appointment
- Organizational Change Planning Committee declaration
- Organizational change planning
- Organizational Change Planning requirement
- Organizational Change Objectives and framework setting
- Organizational Change strategies formulation (Behavioural Changes, Structure Changes, Technology Change, Operational System Change, Organization Change Roadmap, etc.)
- Organizational Change tactical plan formulation
- Organizational Change resources allocation plan
- Organizational Change plan proposal submission
- Organization Unit Change Team establishment endorsement
- Organizational Unit Change Team establishment endorsement requirement
- Organizational Unit Change Team roles & structure design
- Organizational Unit Change Team members and responsibilities formulation
- Change agent selection and appointment review
- Organizational Change Team establishment endorsement
- Organizational Change Program Manual endorsement
- Organizational Change Program Manual endorsement requirement
- Organizational Change Program Manual Structure design review
- Organizational Change Program Manual Contents review (Organizational Change Committee, Objectives, Organizational Change Plan, Activities, Communication systems, Rules & Regulations, etc)
- Organizational Change Program Manual endorsement
- Organizational Change Program Manual dissemination list approval.
Work activity 3: Lead Organizations change process
Performance criteria
- Clear, specific and justifiable Organizational Change leading requirement interpretation covering change program manual, change program resources, training program, and change communication program plan, are analysed in accordance with standard operation procedure.
- Organizational Change Program resources allocation are in order, complete documentation, correct specification, accurate record and allocated in accordance with standard operation procedure.
- Organizational Change communication program objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
- Organizational Change Training program objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
- Organizational Change communication program objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
Related knowledge
- Organizational Change leading requirement
- Organizational Change program manual
- Organizational Change Program resources allocation schedule
- Organizational Change Training program
- Organizational Change Communication Program plan
- Organizational Change Program achievement recognition scheme program
- Organizational Change Program Leading requirement listing
- Organizational Change Program resources allocation
- Organizational Change Program resources allocation requirement
- Organizational Change Program manpower deployment
- Organizational Change Program budget allocation schedule
- Organizational Change Program resources allocation exercise
- Organizational Change Program resources allocation endorsement
- Organizational Change communication program endorsement
- Organizational Change Communication program endorsement requirement
- Organizational Change Communication systems review
- Organizational Change Communication systems budget review
- Organizational Change Communication systems approach and effectiveness review
- Organizational Change Communication program endorsement
- Organizational Change Training program endorsement
- Organizational Change Training program endorsement requirement
- Organizational Change Training needs analysis result review
- Organizational Change Training program curriculum review
- Organizational Change Training Budget review
- Organizational Change Training Performance Indicator review
- Organizational Change Training program endorsement
- Organizational Change implementation leading functions
- Organizational Change Program Operational briefing (Directing)
- Organizational Change Program Operational Inauguration
- Organizational Change Program Implementation Monitoring exercise
- Organizational Change Program problem solving and decision making exercise
- Organizational Change Program periodical achievement review
Work activity 4: Control Organizational Change Program
Performance criteria
- Organizational Change control requirement interpretation covering change program manual, change control systems and control instruments are clear, specific, sufficient and analysed in accordance with standard operation procedure.
- Specific, clear and well defined organizational change control type are determined in accordance with standard operation procedure.
- Organizational Change control program design are comprehensive, systematic, with clear objectives, specified activities flow & procedure, and formulated in accordance with standard operation procedure.
- Organizational Change control report review endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
- Comprehensive, justifiable and systematic, Organizational Change Control Systems review result are reviewed in accordance with standard operation procedure.
Related knowledge
- Organizational Change control requirement
- Organizational Change Program manual
- Organizational change plan
- Organizational change control systems
- Organizational change Control instrument
- Organizational change Control requirement listing
- Organizational Change Control type determination
- Organization Change Budget control systems
- Resources usage control systems
- Organizational Change steering control systems
- Organizational Change post-control systems
- Organizational Change control systems listing
- Organizational Change control program formulation
- Organizational Change budget control systems formulation
- Resources usage control systems formulation
- Organizational Change steering control systems formulation
- Organizational Change self-control systems formulation
- Organizational change performance surveillance systems formulation
- Organizational Change control communication systems formulation.
- Organizational Change control systems dashboard design
- Organizational Change control report review and endorsement
- Organizational Change Budget Control report review and endorsement procedure
- Resources Usage Control Report review and endorsement procedure
- Organizational Change Steering Control Report review and endorsement procedure
- Organizational Change post-control report review and endorsement procedure
- Organizational Change performance report review and endorsement procedure
- Organizational Change Control Systems review
- Organizational Change Control Systems review requirement
- Organizational Change Control systems performance evaluation
- Organization Change Control Systems review process
- Organizational Change Control Systems re-alignment
- Organizational Change Control Systems review report preparation
Work activity 5: Perform Organizational Change Program continuous improvement
Performance criteria
- Clear, specific and justifiable Organizational Change continuous improvement program requirement interpretation covering change program manual, performance management systems, and achievement recognition scheme are analysed in accordance with standard operation procedure.
- Organizational Change Continuous Performance management systems design are comprehensive, systematic, with clear objectives, specified activities flow & procedure, and formulated in accordance with standard operation procedure.
- Organizational Change Periodical Performance evaluation result are clear, factual, justifiable and evaluated in accordance with standard operation procedure.
- Organizational Change Achievement Recognition Scheme objectives are achieved, implementation in order, resources utilisation optimised, timely completion, and implemented in accordance with standard operation procedure.
- Organizational Change Program continuous improvement documentation are comprehensive, accurate, in specified compilation and documented in accordance with standard operation procedure.
Related knowledge
- Organizational Change continuous improvement Program requirement
- Organizational Change Program Manual
- Organizational Change Program Continuous Performance Management systems
- Organizational Change Program Performance evaluation
- Organizational Change Achievement Recognition Scheme
- Organizational Change continuous improvement program requirement listing
- Organizational Change Continuous Performance management systems
- Organizational Change Continuous Performance management systems requirement
- Organizational Change Continuous Performance management systems objective and framework setting
- Organizational Change Continuous Performance management systems process formulation
- Organizational Change Continuous Performance measurement and computation
- Organizational Change Continuous Performance management reward systems
- Organizational Change Continuous Performance management systems documentation
- Organizational Change Periodical Performance evaluation
- Organizational Change Periodical Performance evaluation requirement
- Organizational Change Periodical Performance measurement systems
- Organizational Change Periodical Performance gaps analysis
- Organizational Change Periodical Performance improvement program
- Organizational Change Periodical Performance evaluation report generation
- Organizational Change Achievement Recognition Scheme implementation
- Organizational Change Achievement Recognition Scheme implementation requirement
- Organizational Change Achievement Recognition Scheme budget allocation
- Organizational Change Achievement Recognition Scheme receivers identification (Group and individual award)
- Organizational Change Achievement Recognition celebration
- Organizational Change Periodical Achievement Chart display and announcement program.
- Organizational Change Continuous Improvement members participation Scheme Implementation
- Organizational Change Continuous Improvement members participation Scheme Implementation requirement
- Organizational Change Continuous Improvement members opinion generation program
- Organizational Change Continuous Improvement members opinion evaluation and selection process
- Organizational Change Continuous Improvement members opinion implementation
- Organizational Change Continuous Improvement members participation report preparation
Source: M702-001-5:2019 Customer Experience Management. Assessed separately through PPT; Certifyd does not award the microcredential.
Where do you start?
Ten minutes, free, no sign-up.Organizational Change Readiness Check is the free online Readiness Check for this certification. In about 10 minutes it scores each area of the job and names the core course that closes your biggest gap. No sign-up to see your result.
Start with the free readiness check, then one core course. You get a certificate for that course straight away, and it stays credited toward the COCM whenever you continue.
How much does the COCM cost?
Live classes by date, then the assessment.Book each core course by date, then pay for the certification assessment that awards your title. No subscription, no hidden fees.
That is 2 core courses and a final assessment, 4 days of training in total, ending in a title you keep.
Live class
A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.
From RM 990.00
- Duration
- 4 days
Assessment and certificate
Your Certifyd certification assessment and certificate. Core courses are booked by date.
RM 1,980.00
Which other Customer Experience certifications are there?
Same track, another title.Frequently asked questions.
Short answers to what people ask first.How long does the COCM take?
The 2 core courses add up to 4 days of classes, live online. Each course ends with an online test and a work document.
Is the COCM aligned to NOSS?
Yes. It is a Certifyd certification aligned to NOSS Level 5 competency units. The certificate is issued by Certifyd by MITE, not by a government body.
Can I take one core course first?
Yes. Each core course is sold on its own with its own certificate, and it counts toward the COCM when you continue.
Where do the classes run?
Core courses run live online with a MITE trainer, so you can join from anywhere in Malaysia. The optional one-day Portfolio Development Workshop is in person.
How much does it cost?
The current live class prices are shown above. If a price is not published yet, it shows price on request.
Is the COCM recognised by employers?
The COCM is a Certifyd certification, aligned to NOSS Level 5 competency units. Each employer decides what it accepts, so the certificate makes checking easy: it names the units behind it, each course comes with a transcript, and any employer can verify it online in seconds.
How are you assessed?
Each core course ends with an online knowledge test (multiple choice) and a performance task: you produce a real work document. When every course is credited, you submit your certification assessment online, an assessor reviews it and a verifier checks the result. There is no oral test.
Can my employer pay for the COCM?
Yes. When you enrol, choose My employer will sponsor me. We make a private link you send to HR, and they pay by invoice. Teams can ask for a quote on the For companies page.
When do I sit the assessments?
At the end of each core course, then the certification assessment once every course is credited. The live classes run on the dates you choose.
Does the COCM lead to a JPK microcredential?
It prepares you for one. The JPK microcredential (Penyata Pencapaian) is assessed separately through PPT, recognition of prior achievement, against the same units. Your course certificates and transcripts become portfolio evidence, and the one-day in-person Portfolio Development Workshop helps you organise it. Certifyd does not award the microcredential.
Ready to become a COCM?
Enrol in the full certification, or take the free readiness check and start with one course.
Or start with one core course. It counts toward the COCM once you finish it.