Certifyd Supervisor (CSV)

Work organising (NCS-002:2017-C01)

1. Aktiviti kerja 1: Identify work activities information and requirements

   Kriteria prestasi

   • Type of work activities determined according to company nature of business
   • Work target determined according to company requirements
   • Job workflow determined according to SOP
   • Resources availability determined according to current situation

   Pengetahuan berkaitan

   • Type of work activities such as:
     • Production
     • Construction
     • Services
   • Determine work target such as:
     • Quantity
     • Quality
     • Deadline
   • Job workflow
   • Resources availability such as:
     • Manpower
     • Method
     • Material
     • Machine

2. Aktiviti kerja 2: Prepare work schedule

   Kriteria prestasi

   • Work schedule format determined according to company’s requirements
   • Workflow detailed out according to work instruction
   • Time frame for workflow set according to company requirements
   • Manpower allocated according to job requirements
   • Work schedule drafted
   • Computer literacy applied

   Pengetahuan berkaitan

   • Type of work schedules such as:
     • Daily
     • Weekly
     • Monthly
     • Quarterly
   • Work schedule format
   • Process workflow such as:
     • Standard Operating Procedure (SOP)
     • Work instruction
     • Master checklist
   • Time management
   • Manpower capability or skill chart
   • Computer literacy

3. Aktiviti kerja 3: Arrange unit manpower

   Kriteria prestasi

   • Attendance checked according to actual manpower list
   • Attendance list updated
   • Manpower skill chart is referred to according to company guidelines
   • Authority limitation related to empowerment determined according to company guidelines
   • Manpower allocated according to manpower competencies and job specifications
   • Manpower contingency plan determined according to company requirements
   • Communication and interpersonal skills applied

   Pengetahuan berkaitan

   • Organisation chart
   • Attendance record format
   • Type of leave such as:
     • Public holiday
     • Annual leave
     • Medical leave
     • Emergency leave
     • Compassionate leave
     • Maternity leave
   • Empowerment criteria such as:
     • Responsibility
     • Accountability
     • Limit of authority
   • Manpower contingency plan such as:
     • Job rotation
     • Shift
     • Inter department transfer department
     • Extra workers arrangement

4. Aktiviti kerja 4: Execute subordinate briefing

   Kriteria prestasi

   • Job information gathered according to previous report and company requirements
   • Subordinates briefed according to job requirements
   • New feedback obtained from subordinates
   • Related department liaised with according to company guidelines
   • Leadership skills applied
   • Communication skills applied
   • Interpersonal skills applied

   Pengetahuan berkaitan

   • Briefing issue/topic such as:
     • Safety briefing
     • Previous production performance/result
     • Problem encounter
     • Revise schedule
     • New planning
     • New feedback
   • Leadership skills
   • Communication skills
   • Interpersonal skills

5. Aktiviti kerja 5: Control inventory

   Kriteria prestasi

   • Inventory checklist obtained according to SOP
   • Stock availability checked according job requirements
   • Stock replenishment requested according company’s SOP and guidelines
   • Related department and third party liaised with according to company guidelines
   • Inventory checklist updated
   • Inventory Management System applied according to company requirements

   Pengetahuan berkaitan

   • Inventory checklist format such as:
     • Daily
     • Weekly
     • Monthly
   • Type of stock listing data such as:
     • Stock holding data
     • Discrepancy data (cid:1) Shortage stock data (cid:1) Extra stock data
   • Stock replenishment requisition procedures
   • Stock take activities such as:
     • Tagging
     • Labelling
     • Update stock record
   • Inventory Management System

6. Aktiviti kerja 6: Monitor work progress

   Kriteria prestasi

   • Work schedule interpreted
   • Current work status checked according to targeted planning
   • Manpower performance checked according to manpower skill chart
   • Current work problem determined according to actual situation
   • Supervisory skills applied
   • Leadership skills applied
   • Information and ideas conveyed to subordinate
   • Performance of subordinate monitored
   • Work problem handled according to company SOP
   • Consultations and counselling provided according to HR guidelines

   Pengetahuan berkaitan

   • Current work status such as
     • Quantity
     • Quality
     • Deadline
   • Problem solving technique
   • Consultations and counselling technique

7. Aktiviti kerja 7: Generate operation report

   Kriteria prestasi

   • Report format determined according to company requirements
   • Operation work information results obtained according to actual situation
   • Operation work information report compiled
   • Operation report drafted
   • Computer literacy applied
   • Operation report presented to superior

   Pengetahuan berkaitan

   • Operation report format
   • Operation work information results
   • Compilation of operation work information report procedure
   • Presentation skills

Team competency enhancement (NCS-002:2017-C02)

1. Aktiviti kerja 1: Identify team competency enhancement requirements.

   Kriteria prestasi

   • Type of work activities determined according to nature of company’s business
   • Types of organisation chart hierarchy determined according to nature of company’s business.
   • Type of designation and job description determined according to nature of company’s business
   • Resource availability determined according to current situation

   Pengetahuan berkaitan

   • Types of work activities such as:
     • Production
     • Construction
     • Services
   • Type of organisation chart hierarchy such as:
     • Horizontal
     • Vertical
     • Combination of vertical and horizontal
   • Definition of job description such as:
     • Duties
     • Responsibilities
     • Contribution and outcomes needed from a position
     • Qualification
     • Technical grade

2. Aktiviti kerja 2: Conduct staff training

   Kriteria prestasi

   • Training requirements determined according to Training Need Analysis (TNA) report
   • Types of training method determined according to company practice
   • Training details proposed according to company requirements
   • Related department liaised with according to company guidelines
   • Training tools and equipment prepared according to specific training programme
   • Training material developed according to specific training programme
   • Training programme delivered according to training programme
   • Training feedback and effectiveness assessed
   • Improvements based on training result proposed

   Pengetahuan berkaitan

   • Training Needs Analysis (TNA) process
   • Training requirements such as:
     • Training programme
     • Training facilities
     • Training objectives
   • Type of training method such as:
     • Coaching
     • Lecture
     • Role play
     • On Job Training (OJT)
     • Multi skilling
     • Site visit
   • Training details such as:
     • Schedule
     • Venue
     • Participants
     • Training outline
   • Human resource guideline and staff record
   • Training tools, materials and equipment such as
     • Computer
     • Software
     • Audio Visual Aid (AVA)
       • Projector
       • PA system
   • Training delivery mode such as:
     • Internal
     • External
   • Area of training improvement such as:
     • Soft skills
     • Technical skills
   • Communication skills

3. Aktiviti kerja 3: Maintain team cooperation

   Kriteria prestasi

   • Suitable activities determined according to current situation
   • Staff activities arrangement proposed according to company guidelines.
   • Staff activity programmes coordinated according to approved proposal.
   • Briefing, consultation and counselling provided according to manpower requirements
   • Team cooperation and relation evaluated according to scope of responsibility

   Pengetahuan berkaitan

   • Suitable activities such as:
     • Sport activities
     • Recreation
     • Holiday
     • 5S
     • Kaizen
   • Staff activities arrangement such as:
     • Schedule
     • Venue
     • Committee members
     • Programme/activities costing
   • Briefing, consultations and counselling technique such as:
     • Persuading
     • Motivating
     • Probing/investigating
     • Buddy / mentor system
     • Coaching
     • Retraining

4. Aktiviti kerja 4: Generate staff performance report

   Kriteria prestasi

   • Report format determined according to company requirements
   • Staff performance information and status compiled
   • Staff performance report drafted
   • Computer literacy applied
   • Report submitted to superior

   Pengetahuan berkaitan

   • Staff performance report format
   • Compilation of staff performance information and status report procedure
   • Computer literacy
   • Presentation skills

Employee relations coordination (NCS-002:2017-C03)

1. Aktiviti kerja 1: Identify employee relations requirements

   Kriteria prestasi

   • Type of work activities determined according to nature of company’s business
   • Types of organisation hierarchy determined according to nature of company’s business
   • Type of designation and job description determined according to nature of company’s business

   Pengetahuan berkaitan

   • Type of work activities such as:
     • Production
     • Construction
     • Services
   • Type of organisation chart hierarchy such as:
     • Horizontal
     • Vertical
     • Combination of vertical and horizontal
   • Definition of job description such as:
     • Duties
     • Responsibilities
     • Contribution and outcomes needed from a position
     • Qualification technical grade

2. Aktiviti kerja 2: Monitor staff discipline

   Kriteria prestasi

   • Staff discipline guidelines determined according to company’s rules and regulations
   • Staff discipline observed and monitored according to company’s rules and regulations
   • Personal consultation to related staff carried out according to HR guidelines
   • Staff discipline improvement monitored
   • Disciplinary action such as show cause letter or warning letter proposed to superior according to HR guidelines

   Pengetahuan berkaitan

   • Human resources guidelines and staff record
   • Staff discipline guidelines
   • Staff discipline such as:
     • Major misconduct
     • Minor misconduct
   • Counselling to related staff such as:
     • Advice
     • Motivation
     • Written
   • Disciplinary action process

3. Aktiviti kerja 3: Handle grievances

   Kriteria prestasi

   • Current issues determined according to priority
   • Company guidelines in handling grievances is referred
   • Solution or action to be taken suggested in consultation with superior according to seriousness of issues
   • Involved staff briefed and advised on approved solution or action

   Pengetahuan berkaitan

   • Type of grievances such as:
     • Individual
     • Group
     • Policy
   • Common nature of grievances such as:
     • Work load
     • Stress
     • Staff benefit
     • Disruption (cid:1) Human factor (cid:1) Working environment
   • Grievances handling procedure
   • Communication skills
   • Leadership skills

4. Aktiviti kerja 4: Appraise staff performance

   Kriteria prestasi

   • Staff job description identified according to nature of company’s business
   • Staff’s main work target determined
   • Staff appraisal criteria interpreted according to company’s appraisal guidelines
   • Staff performance report format interpreted according to company requirements.
   • Subordinate performance assessed according to company’s appraisal guidelines
   • Performance appraisal form filled up according to company’s appraisal guidelines
   • Appraisal form submitted to superior
   • Appraisal session assisted according to company procedures

   Pengetahuan berkaitan

   • Purpose of performance evaluation such as:
     • Confirmation
     • Increment
     • Bonus
     • Promotion
   • Key Performance Index (KPI) such as:
     • KRA
     • Weightage
     • Major indicator
   • Appraisal format
   • Appraisal criteria such as:
     • Competency
     • Result
   • Type of performance evaluation and review documents such as
     • Evaluation form
     • Disciplinary record
     • Customer feedback record
     • Personal record
   • Future improvement such as:
     • Immediate improvement
     • Training
     • Cross exposure
   • Proposing evaluation status such as:
     • Confirmation
     • Extension of probation
     • Promotion
     • Increment
     • Bonus
     • Termination
   • Communication skills
   • Negotiation skills

5. Aktiviti kerja 5: Coordinate staff welfare activities

   Kriteria prestasi

   • Type of staff welfare determined according to company requirements and policies.
   • Company guidelines related to staff welfare is referred to
   • Staff welfare coordinated with related department

   Pengetahuan berkaitan

   • The importance of staff welfare programme
   • Type of staff welfare such as:
     • Recreation
     • Holiday
   • Type of allowance such as:
     • Transport
     • Meal
     • Attendance
     • Shift
     • Special allowance

6. Aktiviti kerja 6: Generate staff performance report

   Kriteria prestasi

   • Report format determined according to company requirements
   • Staff performance information and status compiled
   • Staff performance report drafted
   • Computer literacy applied
   • Report submitted to superior

   Pengetahuan berkaitan

   • Report format
   • Compilation of staff performance information and status
   • Staff performance report preparation
   • Computer literacy
   • Presentation skills

Effective communication handling (NCS-002:2017-C04)

1. Aktiviti kerja 1: Identify effective communication requirements

   Kriteria prestasi

   • Type of effective communication activities determined according to company requirements.
   • Purposes of effective communication determined according to company requirements
   • Effective communication procedures and guidelines interpreted according to company requirements.

   Pengetahuan berkaitan

   • Type of effective communication activities such as:
     • Briefing
     • Written correspondence
     • Meeting
   • Purpose of effective communication

2. Aktiviti kerja 2: Handle staff briefing

   Kriteria prestasi

   • Type of staff briefing determined according to nature of company’s business
   • Points to be briefed listed according to work requirements
   • Staff briefing executed according to work requirements
   • Leadership skills applied
   • Communication skills applied
   • Interpersonal skills applied

   Pengetahuan berkaitan

   • Type of staff briefing such as:
     • Morning briefing
     • Safety briefing
   • Briefing issue/topic such as:
     • Safety briefing
     • Previous production performance/result
     • Problem encountered
     • Revised schedule
     • New planning
     • New feedback
   • Leadership skills
   • Communication skills
   • Interpersonal skills

3. Aktiviti kerja 3: Prepare written correspondence

   Kriteria prestasi

   • Type of written correspondence determined according to company guidelines
   • Purposes of written correspondence determined according to nature of company business.
   • Company’s procedure and guidelines determined
   • Written correspondence format and contents determined according to company guidelines
   • Computer literacy applied
   • Written correspondence drafted according to work requirements
   • Written correspondence distributed to relevant personnel and departments.

   Pengetahuan berkaitan

   • Type of written correspondence such as:
     • Email
     • Memorandum
     • Letter
   • Purpose of written correspondence
   • Written correspondence format and contents
   • Computer literacy

4. Aktiviti kerja 4: Coordinate meeting

   Kriteria prestasi

   • Type of meeting determined according to nature of company’s business
   • Members of meeting determined according to meeting requirements
   • Procedure of meeting determined according to company guidelines.
   • Meeting title, venue, date and time determined
   • Meeting venue arranged according to meeting requirements
   • Previous minutes of meeting distributed according to SOP
   • Procedures of meeting followed
   • Communication skills applied
   • Interpersonal skills applied
   • Personal grooming applied
   • Minutes of meeting taken and confirmed according to meeting procedures

   Pengetahuan berkaitan

   • Type of meeting such as:
     • Urgent meeting
     • Scheduled meeting (cid:1) Monthly (cid:1) Weekly
   • Procedure of meeting such as
     • Quorum
     • Agenda
     • Minutes
     • Role of members
     • Process (cid:1) Pre meeting (cid:1) During meeting (cid:1) Follow up after meeting
   • Meeting details such as:
     • Agenda
     • Venue
     • Date
     • Time
   • Minutes of meeting format
   • Interpersonal skills
   • Personal grooming

Working environment quality control (NCS-002:2017-C05)

1. Aktiviti kerja 1: Identify working environment quality control requirements

   Kriteria prestasi

   • Type of working environment quality control determined according to company requirements.
   • Type of working environment causes determined
   • Company policies and standards related to working environment determined
   • Purposes of working environment quality control activities determined according to company requirements
   • Working environment quality control procedures and guidelines interpreted according to company requirements
   • Regulatory body acts and guidelines related to working environment quality and safety are referred to

   Pengetahuan berkaitan

   • Type of working environment such as:
     • Safety
     • Conducive
     • Comfort
     • Hazard
     • Agronomic
   • Type of working environment elements related to:
     • Production
     • Construction
     • Services
   • Type of working environment quality control activities such as:
     • Working facilities
     • Tools
     • Equipment and machines
     • Safety and health practices
   • Type of working environment causes such as:
     • Human factor
     • Hazard
     • Layout plan
   • Purpose of working environment quality control activities
   • Working environment quality control activities procedures and guidelines
   • Regulatory bodies related to working environment quality and safety such as:
     • Department Occupational Safety and Health (DOSH)
     • Department of Environment (DOE)
     • Fire and rescue department
   • Regulatory body acts and guidelines related to working environment quality and safety such as:
     • Occupational Safety and Health Act (OSHA)
     • Environmental Quality Act 1974 (EQA)

2. Aktiviti kerja 2: Control safety and health practises

   Kriteria prestasi

   • Regulatory body acts and guidelines related to working environment quality and safety are referred to
   • Company safety and health procedures interpreted
   • Sufficient PPE prepared according to regulatory body requirements
   • Subordinate briefed on safety and health practises
   • Safety and health practises monitored according to company and regulatory body requirements
   • Safety and health practises reported to related department

   Pengetahuan berkaitan

   • Safety and health procedures
   • Type of Personal Protective Equipment (PPE) related to nature of work
   • Element of checking first aid kit items such as:
     • Condition
     • Expiry date
     • Change of colour
     • Appearance
   • Type of fire extinguisher such as:
     • Powder
     • Carbon dioxide
     • Water
     • Foam
   • Function of fire extinguisher in relation to classes of fire

3. Aktiviti kerja 3: Control working area facilities quality

   Kriteria prestasi

   • Type of facilities determined according to work processes
   • Work area cleanliness, tidiness, safety and security supervised and monitored according to scope of work and SOP
   • Current problem and situation related to facilities determined and updated
   • Problem related to facilities reported to related department
   • Problem solving by relevant personnel and department monitored and followed up according to SOP

   Pengetahuan berkaitan

   • Type of facilities such as
     • Equipment and machinery
     • Infrastructure
   • Work area housekeeping activities
   • Working area facilities work scope such as
     • Maintenance
     • Inspection

4. Aktiviti kerja 4: Control tools, equipment and instruments

   Kriteria prestasi

   • Type of tools, equipment and instruments determined according to nature of company’s business
   • Tool, equipment and instrument inspection record obtained
   • Tool, equipment and instrument record verified according to SOP
   • Facilities and equipment maintenance status arranged and monitored according to company requirements.
   • Maintenance status reported to superior/related department

   Pengetahuan berkaitan

   • Type of tools, equipment and instruments according to nature of company’s business
   • Tools, equipment and instruments inspection record
   • Facilities and equipment maintenance status such as
     • Preventive maintenance
     • Breakdown maintenance

Effective issue resolution (NCS-002:2017-C06)

1. Aktiviti kerja 1: Identify work issues

   Kriteria prestasi

   • Work issues such as people, technical and operational problems determined according to current situation
   • Company policies, SOP and practises on related issues determined
   • Seriousness of issues measured according to company practises

   Pengetahuan berkaitan

   • Work issues such as
     • People
     • Technical
     • Operational
   • Level of disruption effect
     • Minor
     • Major
     • Severe

2. Aktiviti kerja 2: Analyse the root cause of issues

   Kriteria prestasi

   • Actual condition of issues studied according to related issues
   • Possible causes determined and listed according to problem solving technique
   • Actual causes summarised and concluded according to problem solving techniques and tools

   Pengetahuan berkaitan

   • Problem solving technique such as
     • 7QC tools
       • Check sheet
       • Histograms
       • Fishbone
       • Pareto charts
       • Control charts
       • Scatter diagrams
       • Stratification
     • 5W 1H
       • Why
       • When
       • Where
       • Who
       • What
       • How
   • Method to analyse the root cause of issues
   • Type of potential causes such as
     • Machine
     • Method
     • Materials
     • Manpower
     • Morale
     • Mother nature
   • Preventive and recovery action plan

3. Aktiviti kerja 3: Execute problem solving

   Kriteria prestasi

   • Information related to improvement gathered according to company requirements
   • Improvement planning prepared and drafted according to company requirements.
   • Related department liaised with according to company SOP
   • Approval of the improvement plan obtained from superior.
   • Implementation of the approved improvement plan executed

   Pengetahuan berkaitan

   • Improvement planning such as:
     • Implementation schedule
     • Cost
     • Person in charge
   • Plan-Do-Check- Action (PDCA) cycle
   • Problem solving activities such as:
     • Temporary action
     • Permanent action
     • Preventive action

4. Aktiviti kerja 4: Assess effectiveness of problem solving implementation

   Kriteria prestasi

   • Data and information for related issues after the improvement gathered
   • Data and information for related issues analysed
   • Effectiveness of improvement implementation concluded
   • Data and information after improvement activities compiled according to related issues
   • Effectiveness of improvement implementation reported to superior according to company practises

   Pengetahuan berkaitan

   • Method of assessing implementation effectiveness such as
     • Observation
     • Checklist
   • Data and information compilation technique
   • Gap analysis awareness

5. Aktiviti kerja 5: Prepare problem solving report

   Kriteria prestasi

   • Report format determined according to company requirements
   • Problem solving information and status compiled
   • Problem solving report drafted
   • Computer literacy applied
   • Report presented to superior

   Pengetahuan berkaitan

   • Problem solving report format
   • Compilation of information and status procedure
     • Initial report
     • Interim report
     • Final report
   • Problem solving report preparation
   • Computer literacy
   • Presentation skills

Document control and business secrecy compliance (NCS-002:2017-C07)

1. Aktiviti kerja 1: Identify document control requirements

   Kriteria prestasi

   • Type of documents determined according to nature of company’s business
   • Classification of documents determined according to company requirements
   • Company policies, procedures and guidelines related to document control determined
   • Document control record updated according to SOP

   Pengetahuan berkaitan

   • Type of documents such as:
     • Working instruction
     • Machine checklist
     • Contract documents
   • Classification of documents such as:
     • Control document
     • Private and confidential

2. Aktiviti kerja 2: Prepare operational documents

   Kriteria prestasi

   • Standard format for related documents to be prepared identified according to company practises
   • Information of operation gathered in accordance with operational requirements
   • Approval from superior and related department obtained according to company practises
   • Operational documents drafted according to standard format

   Pengetahuan berkaitan

   • Standard format for related documents
   • Sources of information

3. Aktiviti kerja 3: Control operational documents

   Kriteria prestasi

   • Procedure to control operational documents determined according to company policies
   • Operational document movement recorded according to SOP
   • Security of documents monitored according to SOP
   • Confidentiality of documents maintained

   Pengetahuan berkaitan

   • Procedure to control operational documents
   • Operational document movement record format
   • Purpose of security on operational documents

4. Aktiviti kerja 4: Prepare document control report

   Kriteria prestasi

   • Report format determined according to company requirements
   • Document control information and status compiled
   • Document control report drafted
   • Computer literacy applied
   • Report presented to superior

   Pengetahuan berkaitan

   • Document control report format
   • Compilation of document control information and status
   • Document control report preparation
   • Computer literacy
   • Presentation skills

Unit/Activity budgeting control (NCS-002:2017-C08)

1. Aktiviti kerja 1: Identify unit/activity budgeting requirements

   Kriteria prestasi

   • Details of expense items listed according to nature of company’s business
   • Duration of budget identified according to company requirements.
   • Scope of budget preparation identified according to level of authority
   • Company policies, SOP and guidelines regarding budget preparation identified.

   Pengetahuan berkaitan

   • Type of expense items such as
     • Material
     • Maintenance
     • Stationary
     • Training
     • Manpower
     • Overtime
     • Transport
     • Travel
   • Duration of budget such as
     • Monthly
     • Quarterly
     • Half yearly
     • Yearly
   • Scope of budget preparation

2. Aktiviti kerja 2: Prepare unit/activity budget

   Kriteria prestasi

   • Format of budget determined according to company requirements.
   • Type of usage items determined according to previous data
   • Information related to usage item gathered according to company requirements.
   • Unit/activity budget drafted according to unit/activity requirements.
   • Computer literacy applied
   • Unit/activity budget proposed to superior according to company procedures

   Pengetahuan berkaitan

   • Budget planning standard format such as
     • Spreadsheet
     • Chart
     • Graph
   • SMART approach in budget planning preparation
     • Specific
     • Measureable
     • Achievable
     • Realistic
     • Timely
   • Budget planning information such as
     • Sales forecast (cid:1) Pricing (cid:1) Volume (cid:1) Dateline
     • Sourcing
   • Computer literacy

3. Aktiviti kerja 3: Control unit/activity budget

   Kriteria prestasi

   • Allocation budget segregated according to unit/activity requirements
   • Utilisation of unit/activity budget coordinated and implemented according to SOP and approved allocation
   • Budget utilisation monitored according to SOP
   • Budget utilisation controlled according to expense record
   • Budget utilisation reported to superior according to company policies

   Pengetahuan berkaitan

   • Monitoring unit/activity budget such as
     • Selection
     • Tracking
   • Cause of budget variance and solution
   • Method of controlling budget such as
     • Awareness programme
     • Negotiation with supplier
     • Data recording

4. Aktiviti kerja 4: Prepare unit/activity budget utilisation report

   Kriteria prestasi

   • Report format determined according to company requirements
   • Budget utilisation information and status compiled according to company SOP
   • Budget utilisation report drafted according to company SOP
   • Computer literacy applied
   • Report presented to superior

   Pengetahuan berkaitan

   • Budget utilisation report format
   • Compilation of budget utilisation information and status report procedure
   • Budget utilisation report preparation
   • Computer literacy
   • Presentation skills