Certifyd Administrative Staff Development Manager (CASDM)

Administrative staff development management (FB-025-4:2012-C01)

1. Aktiviti kerja 1: Identify administrative staff development management requirements

   Kriteria prestasi

   • Job requirements, description, and staff performance determined according to human resource guidelines
   • Work flow of staff development requirements determined according to company’s Standard Operating Procedures

   Pengetahuan berkaitan

   • Human resource guidelines and staff record
   • Staff development activities
     • Job requirements
     • Job description
     • Staff performance
   • Work flow of staff development requirements

2. Aktiviti kerja 2: Coordinate job training

   Kriteria prestasi

   • Training need analysis, performance gap and area of improvement prepared according to human resource guidelines
   • Training delivery mode ( in-house, industrial exposure, case study) planned according to training requirements
   • Training objectives, training schedule, and list of trainers & participants prepared according to human resource guidelines
   • Training module, and training facilities prepared and coordinated with departmental trainer as per training need
   • Training feedback and staff performance ( after attending training) thoroughly assessed according to human resource guidelines

   Pengetahuan berkaitan

   • Training need analysis
     • Performance gap
     • Area of improvement
   • Mode of training delivery
     • In-house
     • Industrial exposure
     • Case study
   • Job training activities
     • Training objectives
     • Training schedule
     • List of trainers
     • Participants
   • Coordination of training module and training facilities
     • training assessment
     • training feedback
     • staff job performance (after attending training)
   • Factors in selecting training participant such as:
     • Criteria and role of participant
     • Seniority
     • Minimum numbers of participant per training session
     • Staff succession plan candidate
     • Establishment’s and human resource guideline

3. Aktiviti kerja 3: Conduct counselling & motivation session

   Kriteria prestasi

   • Counselling session conducted according to Standard Operating Procedures(SOP)
   • Mentor assigned to monitor progress of staff according to Standard Operating Procedures(SOP)
   • Counselling & motivation session recorded according to Standard Operating Procedures(SOP)
   • Staff personal file updated according to Standard Operating Procedures(SOP)

   Pengetahuan berkaitan

   • Ethics of counselling
   • Counselling session procedures
   • Area of poor performance such as:
     • Knowledge
     • Skill
     • Attitude
   • Technique of conducting counselling session such as:
     • Persuading
     • Probing
     • Motivation
     • Encouragement
   • Types of suitable solution such as:
     • Buddy/Mentor system
     • Retraining
     • Coaching
   • Sources of recognition such as:
     • Client compliment
     • Management feedback
     • Peers feedback
     • Meeting department target
   • Types of recognition
     • Letter of appreciation
     • Employee of the month nomination
     • Merit
     • Celebration

4. Aktiviti kerja 4: Develop departmental succession plan

   Kriteria prestasi

   • Staff performance review obtained in accordance with departmental succession plan requirements
   • Departmental succession plan developed according to HR manpower forecast
   • Departmental succession plan submitted to superior for approval according to Standard Operating Procedures(SOP)

   Pengetahuan berkaitan

   • Criteria to select potential successor such as
     • Performance
     • Attitude
     • Seniority
     • Qualification
     • Experience
     • Job vacancy/ creation
   • Readiness of potential successor such as:
     • Establishment’s requirement
   • Company’s organisational Chart

5. Aktiviti kerja 5: Evaluate staff development requirements effectiveness

   Kriteria prestasi

   • Accuracy, realistic and validity of department training plan checked according to SOP
   • Effectiveness of delivered training activities checked according to human resource guidelines
   • Accuracy and quality of the evaluation done assessed according to SOP

   Pengetahuan berkaitan

   • Accuracy, realistic and validity of department training plan
   • Effectiveness of delivered training activities

6. Aktiviti kerja 6: Report staff development requirements

   Kriteria prestasi

   • Staff development activities completely reported to superior according to Standard Operating Procedures(SOP)
   • Staff development activities record/file updated according to Standard Operating Procedures(SOP)

   Pengetahuan berkaitan

   • Procedures to write staff development management report
   • Format of reports
     • Report writing technique
     • Keyboarding technique