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Certifyd
Human Resource ManagementFree Readiness Check

Are workplace grievances and disputes resolved fairly? Free dispute resolution Readiness Check

Check your grievance and industrial dispute handling in about 10 minutes

15 statementsAbout 10 minutesNo sign-up to start

Start the free check
Statement 1 of 15Sample

Workplace Dispute Resolution Readiness Check

This free Readiness Check takes about 10 minutes and helps HR and employee relations staff in Malaysia see how well they resolve workplace disputes. Rate 15 statements about the grievance procedure, investigating complaints, trade disputes and conciliation under the Industrial Relations Act 1967, and dispute records. You get a score, the area to strengthen first, and a checklist.

15 statements, about 10 minutes.

Your answers stay on this device until you ask for your report.

Where should we send your report?

We email you a link to confirm. Your report opens after you click it.

How we use your details: only to send this report and, if you ticked the box, tips about training. You can unsubscribe or delete your data from any email. For people aged 18 and over. Privacy notice version 2026-10-16.

This is a self-check, not an exam or a certificate.

Why check this now?

Find your gaps before an audit or a review does.

A grievance left unresolved can grow into a trade dispute under the Industrial Relations Act 1967, with lost time, cost and damage to working relationships. A clear grievance procedure and a planned dispute strategy settle issues sooner and reduce the disputes that arise later.

What does the assessment ask?

Rate each statement from Not yet to Always. These are the statements, by area.

Grievance procedure

  1. We have a written grievance procedure with steps, time limits and who handles each step.
  2. Employees know how to raise a grievance and can do so without fear of retaliation.
  3. Complaints of sexual harassment follow the inquiry steps the Employment Act 1955 requires.
  4. I review the procedure when it does not work well or the law changes.

Investigating and resolving grievances

  1. I acknowledge every grievance in writing and agree the next step with the employee.
  2. I gather facts from both sides and keep notes before proposing an outcome.
  3. I resolve grievances within the time limits in our procedure, or explain any delay.
  4. I tell the employee the outcome in writing and how to take it further if they disagree.

Trade disputes and conciliation

  1. I can tell an internal grievance apart from a trade dispute or a dismissal claim under the Industrial Relations Act 1967.
  2. When a dispute is reported to the Industrial Relations Department, I prepare the company's facts and documents for conciliation.
  3. Management agrees our position and settlement limits before each conciliation meeting.
  4. Any settlement reached is recorded in writing and carried out as agreed.

Dispute records and review

  1. I keep a register of grievances and disputes with dates, issues, status and outcomes.
  2. I look for patterns in grievances and disputes and suggest changes to prevent them.
  3. I report dispute numbers, causes and outcomes to management regularly.

How do you use it?

Three steps, then a private report.
  1. Step 1Rate each statement honestly for how you work today. It takes about 10 minutes.
  2. Step 2See your readiness band as soon as you finish, free and without signing up.
  3. Step 3Want to keep it? Ask for the detailed report: your score by area, your top gaps, the next step and the checklist as a PDF.

  4. What do you get with the report?

    A private report page and a PDF in English or Bahasa Malaysia with your score by area, the gaps to work on first, the recommended next step and this checklist.Last updated 13 November 2026

What is on the daily checklist?

Tick items as you work. Ticks are saved on this device only.

0 of 11 done

What comes after your result?

Finish this course and it already counts. You never repeat it.

Each area of this check matches a core course for Certifyd Dispute Resolution Manager (CDRM). Close your weakest area first, live or online, and every course you finish counts toward the CDRM title.

See the CDRM certification

How does the path to a certification work?

Start free. Pay one course at a time.

Which courses go deeper?

Build the next skill in the same track.
Same track, a few minutes each.

Frequently asked questions.

Short answers to what people ask first.

How is my score worked out?

You rate each statement from Not yet (0) to Always (3). Your score is the percentage of the maximum points, and your lowest scoring section shows which course to look at first.

Does a high score mean I am certified?

No. This is a self-check of your current practice, not part of the Certifyd Dispute Resolution Manager assessment. The certification is earned by completing its core courses and assessment.

Is this legal advice?

No. It is a practice self-check. For a specific dispute, speak to your employer's legal adviser or the Industrial Relations Department.

Who is this Readiness Check for?

HR executives, employee relations staff and HR managers who handle grievances, complaints or industrial disputes in Malaysia.

Is the Workplace Dispute Resolution Readiness Check free?

Yes. You can answer every statement and see your readiness band without signing up. Your email is asked for only if you want the detailed report and the PDF checklist.

Do you store my answers?

Not until you ask for your report. Until then your answers stay in this browser. After you confirm your email, they are kept with your report and you can delete them from any email we send.

What happens after the assessment?

Your report recommends one next step: the core course for your weakest area, or the full certification when you are ready.