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Certifyd
Customer ExperienceCore CourseNOSS Level 5

CX Operation Control & Value Creation

Organise the people and resources behind CX, build value customers can feel and keep the operation under control.

2 days

Choose a formatTraining a team? Get a quote

Pay per course in RM. No subscription.

A customer experience manager mapping a customer journey on a wall of sticky notes with two colleagues

CX Operation Control & Value Creation is a 2-day Customer Experience core course in Malaysia that counts toward the Certifyd Customer Experience Manager (CCXM) certification. It runs live on scheduled dates, live online, and ends with an online test and a work document. It is aligned to the NOSS competency unit Customer Experience Operation Management.

Duration
2 days
Level
NOSS Level 5
Price
From RM 990.00

Why does this skill matter?

Plan and run the customer experience, and lead the organisational change it needs, so customers stay and the business can adapt.

Customer experience fails when every department serves customers its own way, with no shared goal, policy or control. A written CX plan, clear retention and value programmes, and regular operation checks turn good intentions into customers who stay and come back.

What will you be able to do after this course?

CX Operation Control & Value Creation is one of the core courses for the Certifyd Customer Experience Manager (CCXM). It focuses on one part of the job, CX operation control & value creation, and is aligned to the competency unit Customer Experience Operation Management. Finish it in a live class, pass the online test and the work document, and you receive a Certifyd certificate with a transcript of the units covered, credited toward the CCXM.

  • Analyse the CX plan, analytics, manpower and resources before organising the operation
  • Deploy CX manpower with clear roles and allocate resources at sensible cost
  • Plan, run and report a price and benefits perception programme for customer value
  • Design a CX operation control programme with clear indicators
  • Prepare operation control reports and review the control system

Who is this course for?

  • Customer service, customer experience and contact centre managers
  • Marketing and sales managers who own customer retention
  • Business owners and operations heads building a customer culture

Which format suits you?

Live with a MITE trainer, live online.
  • Choose live if you learn best by asking questions, want a fixed date in your calendar, or your employer prefers attendance records.
  • Both formats lead to the same certificate and the same credit toward the certification.

Live class

A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.

Duration
2 days
Price
RM 990.00

Same Certifyd micro-credential and unit credit in either format.

Dates coming soon

What is available right now?

  • Live: dates on request. Ask us to schedule a class for your team.
A professional joining a live online class from a quiet home office with a headset and notebook

What does your transcript list?

Your course certificate comes with a transcript of these NOSS or NCS units and work activities. It is evidence you can use for a JPK microcredential through PPT.
  • Customer Experience Operation ManagementM702-001-5:2019-C02
    • Organize CX management operation
    • Perform customer value creation management
    • Perform CX management operation control

How does the course work?

Learn it, practise it, show it.
  1. Choose a class date and pay online in RM. Your seat is held while you pay.
  2. Learn with a MITE trainer on your date, live online.
  3. Complete the course by attending every live day.
  4. Receive your Certifyd certificate with a QR code. The course is credited toward Certifyd Customer Experience Manager (CCXM) at once.

What do you get?

Pay per course in RM. No subscription.
  • A Certifyd certificate for this course, with a unique code and QR
  • Credit toward Certifyd Customer Experience Manager (CCXM), so you never repeat this course
  • Teaching in English or Bahasa Malaysia
  • A MITE trainer who answers your questions on the day

Which certification does this course count toward?

Finish this course and it already counts. You never repeat it.

This course is one of the core courses for the Certifyd Customer Experience Manager (CCXM). Finish it and you are already part of the way to a post-nominal title.

  • Customer Experience Operation Management, mapped to the national competency unit.
  • Same Certifyd micro-credential and unit credit in either format.

How does the path to a certification work?

Start free. Pay one course at a time.

Can you train your whole team?

In-house classes or seats per course. Tell us the headcount, we send a quote.

We run this course as a private class for your team only, at your premises, at a MITE centre or live online, on dates that suit you. Smaller teams can take seats on a public class. Tell us your headcount and we reply with a quote.

Build the next skill in the same track.

Frequently asked questions.

Short answers to what people ask first.

How long is CX Operation Control & Value Creation?

It runs for 2 days as a live class, live online.

What is the difference between the live and online formats?

Every class has a MITE trainer and runs on set dates, live online. You finish with an online test and a work document, and your certificate lists the units and work activities covered.

What certificate do I get?

You receive a Certifyd certificate for this course with a unique code and QR, which anyone can verify online. A core course also counts toward its certification.

How much does it cost?

The current live class price is shown above. If a price is not published yet, it shows price on request.

Do I need experience before taking CX Operation Control & Value Creation?

It suits people who already do this work or are about to. If you are unsure, take the free readiness check for the certification first. It shows whether this course is the right place to start.

Is CX Operation Control & Value Creation HRD Corp claimable?

Not at the moment. Only courses HRD Corp has approved are claimable, and each approved course says so on its page. Your employer can still pay for it directly.

What if I cannot attend my live date?

Contact us before the class and we will tell you your options, such as moving to another date where seats are open.

Ready to start CX Operation Control & Value Creation?

Pick a live date. You leave with a certificate, a transcript of the units covered and credit toward Certifyd Customer Experience Manager (CCXM).

Choose a formatTraining a team? Get a quote

Pay per course in RM. No subscription.